Shipping & Delivery

1. Delivery Models

DC BAKES and DC STIX operate under different delivery models.

• DC BAKES: Fresh, locally produced products delivered within selected service areas and available delivery slots.
• DC STIX: Packaged products shipped to serviceable PIN codes through courier and logistics partners.

Availability displayed at checkout is subject to final verification.

2. DC BAKES Shipping and Delivery

2.1 Service area

DC BAKES currently delivers only to selected locations in Bengaluru and other locations expressly shown as serviceable at checkout. Entering a PIN code or address does not guarantee serviceability until the order is accepted.

2.2 Delivery slots

Available delivery dates and slots will be displayed during ordering or confirmed by our team. Same-day, next-day or scheduled delivery depends on: order cutoff time, product type, customisation, production capacity, delivery distance, traffic and weather, and available delivery personnel.

2.3 Preparation time

Fresh products are prepared based on confirmed orders. Certain cakes, gift orders, bulk orders or customised products may require additional preparation time. Applicable lead times will be shown on the product page, at checkout or communicated before confirmation.

2.4 Receiving a fresh order

The recipient should be available during the selected delivery period. Our delivery partner may contact the recipient for directions, access or delivery confirmation.

Where delivery cannot be completed because the address is incorrect/incomplete, the recipient is unavailable/unreachable, building access is denied, the customer requests an unplanned long wait, or the recipient refuses a correctly supplied order, the order may be treated as unsuccessful. Re-delivery may be subject to availability and additional charges, and a refund may not be possible for already prepared fresh products.

2.5 Freshness and storage after delivery

Inspect the packaging when the order arrives. Follow the storage and consumption instructions provided with the product. Refrigerate the product where instructed. Responsibility for appropriate storage transfers to the customer after successful delivery, except where the product was already defective or unsafe when delivered.

3. DC STIX Shipping and Delivery

3.1 Service area

DC STIX products may be shipped to serviceable PIN codes within India. Certain remote, restricted or courier-inaccessible areas may not be serviceable. International shipping will be available only where expressly offered and will be subject to separate customs, regulatory, tax and delivery terms.

3.2 Order processing

Unless a different timeline is shown for a product, DC STIX orders will normally be prepared for dispatch within one to three business days after payment confirmation. Orders placed during weekends, public holidays, launches, festive periods, pre-orders or high-demand campaigns may require additional time.

3.3 Estimated delivery time

After dispatch, delivery within India will normally take approximately three to eight business days. Remote or special-service locations may take longer. The estimated delivery date displayed at checkout or in tracking information is an estimate and not an absolute guarantee.

3.4 Tracking

Where tracking is available, tracking details will be sent by email, SMS, WhatsApp or through the customer account after dispatch. Courier tracking may take several hours to become active after a shipment is created.

3.5 Remaining shelf life

We will take reasonable steps to ensure that packaged food delivered through ecommerce has the remaining shelf life required under applicable FSSAI directions. Do not accept or consume a product that is expired, incorrectly dated or visibly tampered with. Report such an issue immediately.

4. Delivery Charges

Delivery charges, free-shipping thresholds and any handling charges will be displayed before payment. Charges may vary based on: delivery location, weight and size, delivery speed, order value, product type, and promotional offers.

5. Address Accuracy

Customers must provide a complete and accurate address, including house/flat number, street and locality, city, PIN code, landmark (where needed), recipient name, and reachable telephone number. Contact customer care immediately if an address needs correction. Address changes cannot be guaranteed after production or dispatch.

6. Delivery Attempts

The courier or delivery partner may make delivery attempts according to its operating procedures. Where an order is returned because of an incorrect address, recipient unavailability, refusal or repeated failed delivery, re-shipping charges may apply, re-dispatch may depend on product safety and remaining shelf life, and refund eligibility will be assessed under the Refund and Cancellation Policy. Food returned through an uncontrolled courier chain may not be eligible for resale or re-dispatch.

7. Damaged or Tampered Packages

Inspect the external package before accepting delivery where reasonably possible. Do not consume a product where the food pouch is open or punctured, the seal is broken, there is leakage/contamination/odour, the product is expired, the package appears tampered with, or required label information is missing. Take photographs and contact us within the reporting period in our Refund and Cancellation Policy.

8. Split Shipments

An order containing multiple products may occasionally be delivered in separate shipments. Where this occurs, you will not be charged an additional shipping fee unless it was clearly disclosed before payment.

9. Delivery Delays

Delivery may be delayed by: traffic or weather, public holidays, strikes or restrictions, courier-network disruption, natural disasters, government action, incorrect address information, high order volumes, or events beyond our control. We will make reasonable efforts to provide updates and assist with tracing materially delayed shipments.

For DC BAKES, where a delay could materially affect product quality or the purpose of a time-sensitive order, contact customer care immediately.

10. Title and Risk

Responsibility for loss or damage remains with DotConn Foods until the product is successfully delivered to you or a person authorised by you. This does not cover deterioration caused by improper storage, handling or use after successful delivery.

11. Contact Us

Delivery Support Department

Email: care@dotconnfoods.com
Contact Support: +91 6366 261 006
Address: DotConn Foods, #1, 3rd Floor, Site No 43 & 44, 3rd Cross, Neeladri Investment Layout, Doddathoguru, Electronics City Phase 1, Bengaluru, Karnataka 560100.
Hours: Monday to Sunday, 9 AM to 6 PM