Privacy Policy

1. About this Privacy Policy

DotConn Foods, a partnership firm organised under the laws of India, owns and operates the brands DC BAKES and DC STIX.

This Privacy Policy explains how DotConn Foods collects, uses, stores, shares and protects personal information when you:

• Visit or use our websites, mobile interfaces or online stores;
• Create an account;
• Purchase products from DC BAKES or DC STIX;
• Subscribe to marketing communications;
• Contact our customer-support team;
• Participate in surveys, promotions or loyalty programmes; or
• Otherwise interact with DotConn Foods.

In this Policy, “DotConn Foods”, “we”, “us” and “our” refer to DotConn Foods. “You” and “your” refer to the person accessing our services or purchasing our products.

Our websites and services include:

• DC BAKES website/domain
• DC STIX website/domain
• Main DotConn Foods website/domain
• Associated checkout pages, customer-support channels and brand pages.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

2.1 Identity and contact information

This may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address; and
• Account username or profile information.

2.2 Order and transaction information

This may include:

• Products ordered;
• Order value;
• Order date and delivery slot;
• Payment status;
• Discount or promotional-code usage;
• Billing and shipping information;
• Returns, replacements, cancellations and refunds; and
• Customer-service history.

2.3 Payment information

Payments may be processed by third-party payment gateways, banks, UPI service providers or other payment processors.

We generally do not directly store your complete debit-card, credit-card, UPI PIN or banking credentials. We may receive transaction references, payment status, limited payment-method information and fraud-screening results from our payment providers.

2.4 Delivery information

We may collect and share information required to deliver your order, including:

• Recipient name;
• Telephone number;
• Delivery address;
• Delivery instructions;
• Location or landmark information voluntarily provided by you;
• Courier tracking information; and
• Proof or status of delivery.

2.5 Communications and customer-support information

When you contact us, we may collect:

• Emails, messages and call details;
• Complaints and feedback;
• Photographs or videos of products or packaging;
• Order and batch details; and
• Information you provide while requesting assistance.

Customer-service calls may be recorded where legally permitted and after appropriate notice.

2.6 Technical and usage information

When you use our website, we may automatically collect:

• IP address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed;
• Time spent on pages;
• Website interactions;
• Approximate location derived from IP address;
• Cookie identifiers; and
• Security and diagnostic information.

2.7 Marketing preferences

We may record whether you have agreed to receive promotional emails, SMS messages, WhatsApp messages, notifications or other marketing communications.

3. How We Collect Information

We may collect information:

• Directly from you;
• Automatically through cookies and similar technologies;
• From payment gateways;
• From courier and delivery partners;
• From marketplaces or ordering platforms through which you place an order;
• From marketing and analytics providers;
• From social-media platforms when you voluntarily interact with us; and
• From other sources permitted by applicable law.

4. How We Use Your Information

We may use your information to:

• Create and manage your account;
• Accept, process and deliver orders;
• Verify payments and prevent fraud;
• Send order confirmations, invoices and delivery updates;
• Provide customer support;
• Process cancellations, replacements and refunds;
• Investigate complaints concerning quality, safety, damage or delivery;
• Comply with food-safety, tax, accounting, consumer-protection and other legal obligations;
• Maintain product batch, recall and complaint records;
• Improve our products, websites and customer experience;
• Analyse website usage and business performance;
• Prevent misuse, unauthorised access and security incidents;
• Send marketing communications where you have consented or where otherwise permitted by law; and
• Establish, exercise or defend legal claims.

We will not process your personal information for an unrelated purpose without providing appropriate notice or obtaining consent where required.

5. Consent and Marketing Communications

Where processing is based on your consent, you may withdraw that consent through the method provided when consent was collected or by contacting us.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message. You may opt out of SMS or WhatsApp marketing by following the instructions in the message or contacting customer care.

Opting out of marketing will not stop essential communications relating to your orders, payments, deliveries, safety notices, recalls or customer-service requests.

6. Cookies and Similar Technologies

Our websites may use:

• Essential cookies, required for checkout, account access, security and website operation;
• Preference cookies, used to remember selections and settings;
• Analytics cookies, used to understand website performance and visitor behaviour; and
• Advertising cookies, used to measure or personalise marketing where permitted.

Where legally required, non-essential cookies will be used only after you make an appropriate choice through our cookie banner or preference centre.

You may disable cookies through your browser settings. Some website features may not function correctly when essential cookies are disabled.

7. Sharing of Information

We may share information only where reasonably required with:

• Payment gateways and banking partners;
• Courier, logistics and local-delivery partners;
• Website, ecommerce, hosting and cloud-service providers;
• Communication, email, SMS and WhatsApp service providers;
• Analytics, security and fraud-prevention providers;
• Accountants, auditors, legal advisers and professional consultants;
• Government, food-safety, tax, consumer-protection or law-enforcement authorities where legally required;
• Marketplaces or ordering platforms through which the transaction occurred; and
• A purchaser, investor or successor in connection with a genuine restructuring, merger, acquisition or transfer of business.

These parties may process information only for the relevant service, legal obligation or permitted purpose. We do not sell your personal information to advertisers or data brokers.

8. International Processing

Some technology or service providers may process or store information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that the transfer and processing comply with applicable Indian law and any restrictions notified by the Government of India.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;
• Complete orders and provide customer support;
• Comply with tax, food-safety, accounting and consumer-protection requirements;
• Manage recalls, safety complaints and product-liability matters;
• Prevent fraud and resolve disputes; or
• Establish, exercise or defend legal claims.

Different categories of information may be retained for different periods. Information will be deleted, anonymised or securely archived when it is no longer required, subject to applicable law.

10. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

These measures may include access controls, encryption, secure payment processing, logging, backups, staff controls and contractual safeguards with service providers.

No electronic system is completely secure. We therefore cannot guarantee that unauthorised access or a security incident will never occur.

11. Your Rights

Subject to applicable law, you may request to:

• Obtain information about the personal data we process;
• Access your personal data;
• Correct inaccurate or incomplete information;
• Update your information;
• Request erasure of information that is no longer required;
• Withdraw consent;
• Opt out of marketing communications;
• Raise a grievance concerning our processing of personal data; and
• Nominate another person to exercise applicable rights in the event of death or incapacity.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by food-safety, tax, accounting, fraud-prevention or other applicable laws. Requests may be sent to care@dotconnfoods.com.

12. Children’s Information

Our products and ecommerce services are intended to be purchased by adults. We do not knowingly create customer accounts for children or knowingly process a child’s personal information without obtaining legally required parental or guardian consent. Parents or guardians who believe that a child has provided information without appropriate consent should contact us.

13. Third-Party Websites

Our websites may contain links to third-party platforms, payment providers, social-media websites or marketplaces. Their privacy practices are governed by their own policies. DotConn Foods is not responsible for the privacy or security practices of independent third parties.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The revised version will be published with an updated “Last updated” date. Material changes may also be communicated through email, website notice or another appropriate method.

15. Privacy and Grievance Contact

Privacy and Grievance Officer

Name: Grievance Officer
Email: care@dotconnfoods.com
Contact Support: +91 6366 261 006
Address: DotConn Foods, #1, 3rd Floor, Site No 43 & 44, 3rd Cross, Neeladri Investment Layout, Doddathoguru, Electronics City Phase 1, Bengaluru, Karnataka 560100.
Hours: Monday to Sunday, 9 AM to 6 PM